FAQ
Frequently Asked Questions (FAQ)
1. What is the processing time for my order?
Our team works diligently to process all orders within 1-2 business days. Please note that processing time does not include weekends or holidays.
2. How long will shipping take?
Once your order is processed, it will be shipped out. Shipping times may vary depending on your location, but you can typically expect delivery within 3-5 business days once the item has been shipped.
3. I placed a pre-order. When will my items ship?
For pre-ordered items, please allow 7-10 business days for processing and shipment. We will notify you as soon as your order has shipped!
4. Can I modify or cancel my order after it's been placed?
Once an order is placed, we are unable to make changes or cancel it. Please double-check your order details before completing your purchase.
5. Do you accept returns or offer refunds?
We do not accept returns or offer refunds due to the nature of our products. All sales are final. Please carefully review your order before completing your purchase.
6. What should I do if my item is damaged or incorrect?
If you receive an item that is damaged or incorrect, please contact our customer service team immediately at smxhairbrand@gmail.com. We’ll work with you to resolve the issue as quickly as possible.
7. Do you ship internationally?
At this time, we only ship within the US. Stay tuned for potential international shipping options in the future!
8. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this to track the status of your shipment.
9. How can I contact customer support?
For any questions or concerns, please reach out to us at smxhairbrand@gmail.com. Our customer support team is available 9am-8pm EST and will respond as soon as possible.
1. What is the processing time for my order?
Our team works diligently to process all orders within 1-2 business days. Please note that processing time does not include weekends or holidays.
2. How long will shipping take?
Once your order is processed, it will be shipped out. Shipping times may vary depending on your location, but you can typically expect delivery within 3-5 business days once the item has been shipped.
3. I placed a pre-order. When will my items ship?
For pre-ordered items, please allow 7-10 business days for processing and shipment. We will notify you as soon as your order has shipped!
4. Can I modify or cancel my order after it's been placed?
Once an order is placed, we are unable to make changes or cancel it. Please double-check your order details before completing your purchase.
5. Do you accept returns or offer refunds?
We do not accept returns or offer refunds due to the nature of our products. All sales are final. Please carefully review your order before completing your purchase.
6. What should I do if my item is damaged or incorrect?
If you receive an item that is damaged or incorrect, please contact our customer service team immediately at smxhairbrand@gmail.com. We’ll work with you to resolve the issue as quickly as possible.
7. Do you ship internationally?
At this time, we only ship within the US. Stay tuned for potential international shipping options in the future!
8. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this to track the status of your shipment.
9. How can I contact customer support?
For any questions or concerns, please reach out to us at smxhairbrand@gmail.com. Our customer support team is available 9am-8pm EST and will respond as soon as possible.